Privacy Policy
Effective Date: August 2026
Company Name: Ontime Movers & Storage
Website: ontimemovers.com.au
1. Introduction
Ontime Movers & Storage (“we”, “our”, or “us”) is committed to providing you with the highest level of customer service. This includes protecting your privacy and ensuring your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website, request a quote, or use our moving, packing, and storage services.
2. What Personal Information We Collect
To provide you with our removalist and storage services, we need to collect certain personal data. The types of information we may collect include:
Contact Information: Name, phone number, and email address.
Location Details: Pick-up and delivery addresses, including property access details (e.g., gate codes, stair limits).
Service Details: Inventory of items to be moved (including specialty items like pianos or antiques), moving dates, and storage requirements.
Financial Information: Payment details, billing address, and transaction history. We do not store full credit card numbers on our servers; these are processed securely via our payment partners.
Digital Information: IP address, browser type, device details, and website usage data collected via cookies when you visit ontimemovers.com.au.
3. How We Collect Your Information
We collect personal information in a few different ways, primarily directly from you:
Directly: When you fill out our online quote forms, use our Contact Us page, call us at 1300 466 837, or email us.
During Service Delivery: When our staff interacts with you during a pre-packing service, property assessment, or on moving day.
Automatically: When you browse our website, we may collect non-identifiable data using cookies and Google Analytics to improve user experience.
4. Why We Collect Your Information
We collect and use your personal information for the following primary purposes:
To provide accurate moving, packing, and storage quotes.
To plan, coordinate, and execute your local or interstate relocation.
To process payments and issue invoices.
To communicate with you regarding your booking, updates, or changes to our services.
To resolve disputes, handle complaints, or address property damage claims.
To improve our website functionality and service offerings.
5. Who We Share Your Information With
We do not sell, trade, or rent your personal information to third parties. However, we may disclose your information to trusted third parties to facilitate our services, including:
Subcontractors and Partners: Trusted third-party transport or specialty moving partners who assist in facilitating long-distance or complex moves.
Service Providers: IT, software, and secure payment gateway providers who help us run our business operations.
Legal and Regulatory Authorities: If required or authorised by Australian law, or to protect our legal rights.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
6. Security of Your Personal Information
We take the security of your data seriously. We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, loss, misuse, or alteration. This includes secure data networks, encrypted payment processing, and restricted staff access to sensitive client files.
7. SMS Terms and Conditions
Product Description: By providing your mobile phone number, you consent to receive SMS messages from Ontime Movers & Storage related to order updates, promotional offers, or account notifications.
Message Frequency: Message frequency may vary.
Message and Data Rates: Standard message and data rates may apply.
Opting Out: You may opt out at any time by replying STOP to any SMS message you receive from us. After opting out, you will receive a confirmation message, and we will stop sending SMS messages to your number.
Help and Support: For assistance or questions about our SMS service, reply HELP to any SMS message or contact us at 1300 466 837 or sales@ontimemovers.com.au.
8. Privacy Policy Regarding SMS Data
Your phone number will be handled in accordance with this Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
9. SMS Consent and Opt-In Data Protection
No share clause – No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.
10. Accessing and Correcting Your Information
Under the Privacy Act, you have the right to request access to the personal information we hold about you and to ask for it to be corrected if you believe it is inaccurate, out of date, or incomplete. To request access or a correction, please contact us using the details below. We will respond to your request within a reasonable timeframe.
11. Cookies and Tracking
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and analyse site traffic. You can disable cookies through your browser settings; however, this may affect certain website functionality.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. Any updates will be published on this page, and the Effective Date will be amended accordingly. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy, wish to access your data, or want to make a privacy-related complaint, please contact us:
Ontime Movers & Storage
Phone: 1300 466 837
Email: sales@ontimemovers.com.au
Mailing Address: 14 Faunce St, Queanbeyan, NSW 2620
If you make a complaint, we will investigate the issue and respond in writing within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).